A BT Back-up system is now in operation and members of the public with genuine emergencies should continue to call 999 or 112 in the normal way.
Earlier today Police Scotland told members of the public to call 101 instead of 999,
That position has now changed.
There is a technical issue with the 999 call system which may cause some delays. The back-up system for 999/112 is fully operational and genuine emergencies should continue to call these numbers. Any issues call 101 for police and fire and rescue services, or 111 for health. pic.twitter.com/tvtKX4p2nE
— Scottish Government (@scotgov) June 25, 2023
A Government spokesperson said: “We are aware of a technical issue with the 999 call system today. A full investigation is under way to resolve this as quickly as possible.
“BT’s back-up system for emergency calls is running and members of the public with genuine emergencies should continue to call 999 or 112 in the normal way.
“You should be able to connect when calling 999 or 112, but if you still have difficulties connecting you may contact 101 for police and fire and rescue services, or 111 for health.”
Scottish First Minister Humza Yousaf has said issues contacting 999 were “concerning”.
The Scottish Fire and Rescue Service told people not to call 999, but to call call centres directly.
On Sky News when asked, Mr Yousaf said: “It is of course concerning. We are, of course, working with Scottish Fire and Rescue and others to see if that situation has been resolved.”
The First Minister added his government will work with partners across the UK. The 999 system is UK wide.
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